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Full-time · Remote · Retention

Retention Manager

Own email and SMS lifecycle for scaling brands and turn first-time buyers into loyal customers.

The role

Every Customer Deserves A Second Order.

Own the email and SMS lifecycle for fast-scaling brands, turning first-time buyers into repeat, loyal customers. You'll build flows, run campaigns, and squeeze more lifetime value out of every list.

01

Build The Flows

Design and optimize the email/SMS flows that turn a first purchase into a habit.

02

Run The Campaigns

Plan and ship the campaign calendar, balancing revenue days with genuine value for the list.

03

Segment And Personalize

Slice the list by behavior and value so every message feels like it was written for that one person.

What We're Looking For

3+ years in retention/lifecycle marketing for DTC

You've owned a list before, not just sent from one.

Hands-on experience with Klaviyo or similar

You can build a flow without waiting on a dev.

Strong copy instincts and analytical rigor

You write like a customer and report like an operator.

Typeform embed / link

Ready To Own The List?

Apply below with the lifts you've driven on email and SMS.

Apply Now